FAQ

Frequently Asked Questions

For our customers, the sections below set out frequently asked shopping questions. For help with this page, contact support@barebellsmarshmallow.shop.

Information covering refund timing
The following refund timing guidance applies to purchases from our store. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@barebellsmarshmallow.shop.

Details about payment methods
For purchases made through this website, our store applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@barebellsmarshmallow.shop.

Information covering products
For purchases made through this website, our store applies the following guidance on products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@barebellsmarshmallow.shop.

Store guidance on shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free. Questions about this section may be sent to support@barebellsmarshmallow.shop.

What customers should know about returns and exchanges
The following returns and exchanges guidance applies to purchases from our store. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@barebellsmarshmallow.shop.

Information covering delivery timing
We publish this delivery timing guidance for customers using this website. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@barebellsmarshmallow.shop.

How we handle contact options
For purchases made through this website, our store applies the following guidance on contact options. How can I contact you?
Email support@barebellsmarshmallow.shop, call 605-309-6849, or write to 24 Arden St, Greenville, South Carolina, 29607, United States. Questions about this section may be sent to support@barebellsmarshmallow.shop.

Store guidance on return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@barebellsmarshmallow.shop.

What customers should know about tracking
The following tracking guidance applies to purchases from our store. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@barebellsmarshmallow.shop.

Contact Information
Email: support@barebellsmarshmallow.shop
Phone: 605-309-6849
Physical address: 24 Arden St, Greenville, South Carolina, 29607, United States